Discover Valeo’s new services for aftermarket professionals

Valeo My Portal, Get 24/7 smart access to all your business information with Valeo

Valeo My Portal simplifies distributors’ daily operations and develops business opportunities

Valeo My Portal is an exclusive digital platform designed specifically for distributors.

Acting as a true customer self care portal, Valeo My Portal streamlines day-to-day activities. Distributors can place orders online, check real-time stock availability, access pricing, and review the full history of orders, deliveries, and invoices. They can also manage warranties and commercial claims without delays—all through an intuitive interface available around the clock.

The portal not only simplifies operations, but also offers personalized business opportunities, such as dedicated promotions, performance analyses for each distributor by product range, and information for launching new products or new prices.
 

All these features help wholesalers optimize time and resources while providing faster responses to partner workshops.

Valeo Tech Assist: Find the correct part and technical documentation and free videos in just 3 clicks

Valeo Tech Assist is the free online technical assistance platform for automotive

professionals to identify the right Valeo part and access all the associated technical

information and pragmatic tutorials. Tech Assist covers more than 70,000 Valeo parts.
 

This mobile-friendly interface offers fast, intuitive access to technical information

in just one click.

All search options are provided, through plate number, VIN, or vehicle model ; Valeo

parts can be selected and compared at the technical specification level to make sure

the user gets the most accurate information ; last, the user is reminded of his previous

searches to spend the least time possible, with a new smart search history feature.
 

Over 5,000 practical technical documents are available, featuring step-by-step fitting procedures with illustrations and details on necessary tools and mounting operations.

Finally, a complete library of free video tutorials is now available in order to support the professionals: hands-on videos from 3 to 30 minutes to explain the Valeo portfolio, as well as clear instructions to demonstrate how to fit or dismantle Valeo parts. 

Valeo Specialist Club: Rewarding loyalty and building community

In addition, Valeo rewards the loyalty of its garage owners through a 100% digital program called Valeo Specialist Club. Available locally to provide tailored support, this program acts as a powerful catalyst that attracts and unites a growing number of repairers. With more than 80,000 member workshops across 16 countries, it aims to cultivate a robust community of partner repairers, fostering long-term brand loyalty. It rewards independent workshops purchasing Valeo parts with exclusive benefits.

Additionally, through exclusive, co-designed, and tailored animation campaigns, distributors can increase sales to their garage networks by leveraging Valeo Specialist Club promotional campaigns. These campaigns are co-developed with Valeo, where distributors jointly define products, promotional mechanisms, and rewards.

By rolling out these services, Valeo provides comprehensive support to its distributor and repair partners. This ongoing commitment—technical support, advice, training—has also succeeded in delighting its customers, with a Net Promoter Score that keeps rising year after year and now exceeds 50 (worldwide score, on Distributors) reaching an excellent performance.

Valeo Tech Academy, A unique training offer to master the latest technologies

Valeo Tech Academy stands out with a unique approach to training: Combining Valeo’s technological expertise with exclusive educational tools to support the transformation of repairers' skills. Valeo Tech Academy offers training courses to reduce diagnostic time and increase workshop profitability. Designed by Valeo experts, Valeo Tech Academy offers comprehensive training programs that blend e-learning with in-person sessions. Its extensive and continuously expanding catalog covers every aspect of vehicle maintenance and repair, from transmission, automatic gearboxes, electrification to advanced driver assistance systems and more.
 

But the real difference happens in the field: during in-person sessions, professionals train on an exclusive simulator capable of reproducing more than 150 technical failures across all vehicle brands. These breakdowns are directly sourced from actual workshop repair orders. This unique practical immersion enables participants to test, diagnose, correct, and most importantly replicate in the workshop what they have learned during training.

Already adopted by many workshops with a satisfaction rating of 9.5/10, Valeo Tech Academy allows repair professionals to diagnose faster, strengthen their technical expertise, and develop their business sustainably. Valeo Tech Academy empowers repair professionals to turn market changes into real opportunities. IMI (Institute of Motor Industry), Valeo supports its partners in sustainable and distinctive skills development, as close as possible to them in their region. 

Valeo Help Center, Assistance Made Simple

Designed to support professionals with a complete range of services that combine technical assistance, training, and customer care, Valeo’s Help Center gives assistance through email, live chat, and phone and is accessible from the Valeo Service website.

As part of the company’s technical assistance offering, it provides professional guidance to help install, maintain, and better understand Valeo products—ensuring quick, reliable assistance when it matters most.