1. Open the application and click on the "Sign in / Signup" button.
2. When the popup appears, click on "Continue."
3. Click on "Sign up" and fill in all the required fields, such as First name, Last name, and Email.
4. Accept the terms and conditions, and confirm that you are the Garage Owner.
5. Rest of the Garage information can be filled in the next step(s)
1. Open the application and click on the "Sign in / Signup" button.
2. When the popup appears, click on "Continue."
3. Select "Forgot password" and follow the on-screen instructions.
4. Make sure to enter your Specialist Club recovery email to reset your password
1. Go to the "More" section, and select Edit Profile.
2. In Personal Information section, choose the Edit option.
3. Update the relevant fields, such as your first name and last name.
4. Save your changes to apply the updates.
You will not be able to change the address in the Specialist Club App.
To update your address, please reach out to our Help Center and provide the necessary details.
You can find our Help Center contact options in the "more" section, then click on "Help & Support"
You will not be able to change the email address in the Specialist Club App.
To update your email address, please reach out to our Help Center and provide the necessary details.
You can find our Help Center contact options in the "more" section, then click on "Help & Support".
You will not be able to change the phone numbers - mobile or fix - in the Specialist Club App.
To update your phone numbers please reach out to our Help Center and provide the necessary details.
You can find our Help Center contact options in the "more" section, then click on "Help & Support"
1. Go to the "more" section, then select "Edit Profile".
2. Choose the option to "Delete My Account", you will find below.
No – family members cannot be added to the Specialist Club.
The Valeo Specialist Club is a bonus and loyalty program exclusively for automotive technicians and repair shops.
Membership is personal and linked to professional activity in the automotive sector.
1. Open the app and go to the Scan section.
2. 'Enter Code Manually' located at the bottom of the screen.
3. On the new screen, enter the 13-digit barcode in the provided box, and then tap on 'Submit Code' to finalize the process.
No, it is not possible to transfer your points to another member.
Points are non-transferable and are linked to your individual account.
No, it is not possible to merge two accounts together. Each account is treated separately and cannot be combined.
If you have more than 1 account for your Garage, please contact us for support. You can find our Help Center contact options in the "more" section, then click on "Help & Support".
No, each Specialist Club member must scan the products themselves to accumulate points.
Points cannot be accumulated through the distributor.
No, points can only be accumulated by scanning the products barcode.
No, this option is not applicable.
1. Redeeming points can be done through the Gifts Shop, which is available in the application bottom navigation.
2. You will see a list of available gifts.
3. If you have enough points in your balance, you can redeem gifts by clicking the "Redeem" button (colored in green).
4. A confirmation message will appear asking if you want to redeem the gift.
5. Click "Yes" to confirm, then, you'll be able to check your order status in the order history section within the same screen.
6. Valeo team will then contact you for confirmation and delivery details.
Your points balance is always visible on the application home screen.
From the homepage:
1. Click on "Offers", and go to "Promo codes" section
2. Enter the code manually on the next screen.
It takes 10 days to 2 weeks to receive the gift. If you still have not received your gift after this time, please reach out to our Help Center and provide the necessary details.
You can find the contact options for our Help Center in the "more" section, then click on "Help & Support"
You can add it to your wish list, and whenever it becomes available, you can order it.
If you need additional assistance, please reach out to our Help Center.
You can find the contact options for our Help Center in the "more" section, then click on "Help & Support".
Points expire after two years
No, this option is not applicable.
No, this option is not applicable.
No, you cannot distribute the points, but you can share the rewards. In the gift shop, you will find options for gifts that can be shared
No, this option is not applicable.
No, this option is not applicable. Gifts must be chosen from the Gift Shop of the Specialist Club.
No, this option is not applicable.
Please reach out to our Help Center and provide the details of the gift and the damages.
Photos will be required and would be helpful so we can work on replacement options for you.
You can find the contact options for our Help Center in the "more" section, then click on "Help & Support"
The promo code has several conditions, such as being used only once, applying to certain products, or being valid for a limited period of time
Please reach out to our Help Center and provide the details of discrepancies.
You can find the contact options for our Help Center in the "more" section, then click on "Help & Support"
If you realize that you've ordered the wrong gift, please notify us as soon as possible our Help Center. You can find the contact options for our Help Center in the "more" section, then click on "Help & Support".
- If you reach out before we process the order, we can cancel it and refund your points.
- However, if the gift has already been dispatched, we won't be able to cancel the order or refund the points.
Yes, if there are two promotions running at the same time, you may benefit from both.
However, please refer to the specific promotion conditions, as some promotions may be cumulative while others are not
1. This issue might be related to SSO (Single Sign-On).
2. Please ensure you are either:
- Creating a new account or
- Logging in with your existing account.
3. If you can't login with your existing account, try resetting your password.
4. To create a new account:
- Start the application.
- Click on the "Sign in / Signup" button.
-Click on "Sign up."
- Fill in all the required fields (First name, Last name, Email address).
- Accept the terms and conditions and confirm that you are the Garage Owner.
5. If you still face issues, please contact us. You can find our Help Center contact options in the 'Help & Support' section on our website.
This issue might be related to SSO. Please make sure that you are typing your credentials (email and password) correctly.
If you can't remember your password, try resetting your password.
If the issue still persists, please reach out to our Help Center. You can find our Help Center contact options in the 'Help & Support' section on our website.
If you forgot the password, it can be reset through the "Forgot Password" button:
1. Start the application.
2. Click on the "Sign in / Signup" button.
3. A popup will appear; click on "Continue."
4. Click on "Forgot Password."
Follow the on-screen steps and ensure you enter your Specialist Club recovery email.
In order to use the application, the user must confirm their email address.
Upon registration, the user receives a confirmation email by default. Note - sometimes, this email may go to the SPAM folder.
The user must open the email and click the 'Confirm email address' button to use the application properly
Try logging out and then logging in again.
If the issue still exists, please try the following:
1. Try registering with a new account. Note - This issue mostly happens with very old inactive accounts.
2. Contact us for support, from "more" section, then click on "Help & Support", providing your old email and the new email to transfer your points.
Please make sure that you are scanning a Valeo product code and that the code is clearly visible and well printed.
If scanning does not work, you can always select “Enter code manually.”
Should the issue persist, please contact us, and we will investigate the problem. From "more" section, then click on "Help & Support"
Please make sure to aim correctly at the authenticity code. The authenticity code needs to be clean, with no smudges, scratches, etc.
If not, you always have the option to 'Enter code manually.
Should the issue persist, please contact us, and we will investigate the problem. From "more" section, then click on "Help & Support"
Make sure you are entering the promo code correctly.
You can redeem points by entering a promo code:
From the homepage:
1. Click on "Offers", and go to "Promo codes" section
2. Enter the code manually on the next screen.
Should the issue persist, please contact us, and we will investigate the problem. From "more" section, then click on "Help & Support"
Points are automatically and immediately added to your balance after scanning
1. On the application homepage, click on the "Scan Product" button.
2. The camera will activate.
3. Aim the camera at the barcode printed on the box.
4. If the barcode requires an authenticity code:
- You will be directed to a new screen with the camera active.
- Aim the camera at the authenticity code printed on the same label as the barcode.
To see a tutorial on how scanning works, click the "?" icon in the top left corner of the app.
No, points will be deducted from your balance.
- any Android device running version 8.0 and above
- any iPhone device running iOS 13.4 and above
Yes, Android and Apple tablets are supported
1. Go to the "More" screen from the bottom navigation
2. Choose "Language"
1. Go to the "More" screen from the bottom navigation
2. Choose "Privacy settings"
1. Go to the "More" screen from the bottom navigation
2. Choose "Terms & conditions"
The Specialist Club is in a mobile application. You need to install it on your mobile phone to be able to scan your products.
No, you need to have a smartphone to install the app.
No, this option is not applicable.
All promotions will be sent to you via email and push notifications.
A push notification is a pop-up message you receive on the app that communicates certain messages or promotions from the Specialist Club
No, not for the time being
No, not for the time being
1. Go to the gift shop and select the product you like.
2. On the top right corner there's a heart, click on it.
3. The product will automatically appear on your wishlist.
1. On the homepage, click on gift shop
2. In the next screen will appear the wishlist section.
3. Click on it and then you will see all your favorite items.
4. To delete the items from the list you only have to click on the heart icon on the top right corner.
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