Frequently Asked Questions

You can find the product catalog valid for your country in the TechAssist section of our website.
The search options here can be done by vehicle type, VIN, or product reference - in it OE part numbers.

Valeo sells its products to authorized distributors. However, within the distribution chain, the products may also be sold by retailers, workshops, or e-commerce platforms.

Valeo sells its products in the aftermarket under the brands Valeo, FTE, SWF, and Marchal (in France)

For the Beep & Park 632200 system with radio mute, you’ll need one cable from the control unit to the radio and another cable from the control unit to the power source (plus or minus). Be sure to verify whether the radio requires a plus or minus connection before completing the setup.

If you have any further questions related to part 632200, please refer to the TechAssist section on our website.

For the Valeo Beep & Park system -part number 632200- mounted on the front of the vehicle, position it at least 40 cm above the ground with a 10° upward angle.

If you have any further questions related to part 632200, please refer to the TechAssist section on our website.

1. Open the application and click on the "Sign in / Signup" button.
2. When the popup appears, click on "Continue."
3. Click on "Sign up" and fill in all the required fields, such as First name, Last name, and Email.
4. Accept the terms and conditions, and confirm that you are the Garage Owner.
5. Rest of the Garage information can be filled in the next step(s)

1. Redeeming points can be done through the Gifts Shop, which is available in the application bottom navigation.
2. You will see a list of available gifts.
3. If you have enough points in your balance, you can redeem gifts by clicking the "Redeem" button (colored in green).
4. A confirmation message will appear asking if you want to redeem the gift.
5. Click "Yes" to confirm, then, you'll be able to check your order status in the order history section within the same screen.
6. Valeo team will then contact you for confirmation and delivery details.

1. This issue might be related to SSO (Single Sign-On).
2. Please ensure you are either:
- Creating a new account or
- Logging in with your existing account.
3. If you can't login with your existing account, try resetting your password.
4. To create a new account:
- Start the application.
- Click on the "Sign in / Signup" button.
-Click on "Sign up."
- Fill in all the required fields (First name, Last name, Email address).
- Accept the terms and conditions and confirm that you are the Garage Owner.
5. If you still face issues, please contact us. You can find our Help Center contact options in the 'Help & Support' section on our website.

To register on the TechAcademy platform, simply follow these steps:

1.Visit the Valeo Service website and navigate to the Training section.

2.Click the Register button in the top right corner of the page.

3.Complete the registration form with your details, including your name, email address, and password.

4.Review and accept the terms and conditions, then click Register.

5.Check your email inbox for a verification link. Click the link to confirm your email and activate your account.

6.Once verified, log in to TechAcademy using your registered email and password.

Registration for TechAcademy is free and gives you access to our free training content.
To access advanced content, you can upgrade by subscribing to payable part of Tech Academy.

At Valeo, we prioritize the privacy and security of your personal data. The information collected during registration is used solely to manage your account, provide access to our training platform, and deliver personalized content and updates.

We strictly adhere to data protection regulations and will never share your personal information with third parties without your consent.
For more details on how we handle your data, please refer to our Privacy Policy

Closed tickets cannot be reopened.
Therefore, if you have a question regarding a closed case, we recommend that you:
Raise a new ticket and mention the closed ticket number in the content of your email or phone conversation.