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Frequently asked questions

About the new Specialist Club app

The update is scheduled for 28 June. If you are already a Specialist Club member, you will receive an email notification.

A new app with faster registration, an improved gift shop and a personalised experience.

No, the new version will be accessible through your Specialist Club account.

Yes, after upgrading to the latest version you will be automatically redirected to create a new password.

No, the points will be transferred automatically.

No, the new version of Specialist Club will only be available in the app. The website will only be used to present the programme

Any Android device running version 5.0 and above, any iPhone device running version iOS 11 and above.

Yes, Android and Apple tablets are supported